Technician 2, Video Operations
Comcast
2 - 5 years
Chennai
Posted: 27/02/2025
Job Description
Job Summary
Responsible for the end-to-end of lifecycle of content via the video and IP asset delivery platform and ensuring a world-class level of service. Reviews and processes digital video assets, as well as, oversees the upload and transcode operations of such assets using prescribed tools and CMS (Content Management System). Successfully prepares all media and metadata, verifying incoming content and confirming receipt of content from the provider. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.Job Description
Core Responsibilities
- Ensures that all content is published in production within service level agreement.
- Verifies media and metadata are error-free. Works with content provider to resolve errors.
- Detects and fixes missing metadata to ensure proper placement and display of video across platforms.
- Verifies that all media and metadata follows the current specifications.
- Receives and processes media and metadata from content providers.
- Supports coordinators, ensuring that issues they identify are being resolved.
- Audits partner delivery (compare pitch list vs. received).
- Uses daily metrics report to react to and improve upon content partner or delivery issues.
- Builds and maintains content partner relationships with their peers.
- Troubleshoots or escalates issues that occur within the Video Operations value chain.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
High School Diploma / GEDCertifications (if applicable)
Relative Work Experience
2-5 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.About Company
Comcast is a telecommunications company offering cable TV, broadband, and phone services. It also owns NBCUniversal and produces content for television, movies, and streaming. Comcast is investing in next-gen technologies like 5G and broadband expansion to improve service accessibility.
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