Technical Writer

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

technical writing.

Key Responsibilities

• Design, write, and update a wide range of technical documentation, including technical specifications, SDK guides, integration guides, internal engineering runbooks, architectural overviews of systems, API documentation, release notes, and FAQs.
• Work with engineering teams to understand the prod ucts/ tools/ platforms, gather information regarding architecture, workflows, and data flow and deliver top-notch technical documents with example code snippets & videos.
• Translate complex technical concepts into clear, concise and accurate documents for internal teams. Identify gaps in existing documentation and proactively work to fill them.
• Maintain a consistent writing style, tone, and brand voice across all documentation, adhering to established style guides.
• Implement and manage documentation version control and content lifecycles in a CI/CD environment. Ensure documentation is consistent, searchable, and aligned with internal knowledge-sharing standards.
• Provide expert feedback to engineers on clarity, usability, and discoverability of technical interfaces, and API designs, from a documentation and user experience perspective.
• Work with SMEs to co-author/contribute to technical blogs.
• Stay current with platform changes and updates, ensuring documentation evolves alongside the technology.
• Lead the adoption of advanced AI technologies within the technical documentation function by exploring and implementing AI tools and practices to improve documentation efficiency and quality. 
• Collaborate closely with platform, tooling and UX teams to improve search algorithms, filtering capabilities, and overall user experience within documentation portals, exploring AI for semantic search.
• Optimize content for internal search and knowledge base platforms, ensuring highly relevant information is easily discoverable for both internal teams and external partners using AI.
• Develop and manage a comprehensive taxonomy and tagging system for documentation, ensuring consistency across all content, including nuanced AI/ML terminology.
• Implement a system for tracking documentation accuracy, recency, and compliance, leveraging automated checks, dashboards, and audit trails where feasible.

Qualifications

Required:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Proven experience as a strong technical writer in a software or platform engineering environment.
• Exceptional written and verbal communication skills, with a keen eye for detail, accuracy, and a passion for simplifying complex technical concepts.
• Strong analytical skills and the ability to gather information from diverse and highly technical sources.
• Strong understanding of system architecture, APIs, and data flow concepts.
• Ability to work independently and manage multiple projects simultaneously.
• Certifications in Cloud Platforms, or Technical Communication.

Preferred:

• Hands-on experience with tools like Markdown, Confluence, Git, or other documentation platforms.
• Experience with platform or infrastructure-level documentation.
• Familiarity with software development life cycles and DevOps practices.
• Attitude and enthusiasm to experiment with AI and emerging technologies, to bring the latest & greatest in the field of technical writing.
• Experience generating technical documents, presentations, videos etc. using AI-assisted writing or content generation tools is a plus.