Technical Writer

Photon, a global leader in AI and digital solutions, helps clients accelerate AI adoption and embrace DigitalHyper-expansion to make tomorrow happen today. We work with 40% of the Fortune 100, enabling them to stay agile and future-ready in an era of converging digital and AI boundaries. Powering billions of touchpoints a day, Photon combines AI management, digital innovation, product design thinking, and engineering excellence to drive lasting transformation for F500 clients. We employ several thousand people across dozens of countries.

Senior Technical Writer Agentic AI Platform

Experience: 57 Years

Location: Chennai

Employment Type: Full-Time

About the Role

We are looking for a Senior Technical Writer to own and scale documentation for our cutting-edge Agentic AI platform. You will work closely with AI engineers, product managers, and developer teams to create clear, structured, and high-impact documentation for enterprise and developer audiences.

This is a high-visibility role requiring strong technical depth, ownership mindset, and experience documenting complex SaaS products.

Key Responsibilities

• Own end-to-end documentation for the platform.
• Create and maintain API documentation (OpenAPI/Swagger), developer guides, integration guides, and release notes.
• Document AI agent workflows, orchestration layers, configurations, and system architecture.
• Translate complex AI/ML and system concepts into clear, user-friendly documentation.
• Collaborate with Engineering, AI/ML, Product, and DevOps teams during release cycles.
• Establish documentation standards, templates, and best practices.
• Continuously improve documentation based on product updates and user feedback.

Required Skills & Experience

• 57 years of experience in technical writing within a SaaS/product company.
• Minimum 1+ year of experience as a Technical Writer for AI/ML or AI platform-based products.
• Strong understanding of REST APIs, microservices, and cloud platforms (AWS/Azure/GCP).
• Experience documenting APIs and developer platforms.
• Familiarity with JSON/YAML and ability to understand basic code (Python/JavaScript preferred).
• Experience working in Agile/Scrum environments.
• Excellent written and verbal communication skills.

Preferred

• Experience documenting Agentic AI or LLM-based platforms.
• Exposure to Docs-as-Code workflows (Markdown, Git).
• Experience supporting enterprise B2B products.