Technical Writer

Summary

The NetSuite global business unit of Oracle is looking for an exceptional, self-directed Technical Writer to write help topics, release notes, and user assistance text for a complex ERP software application. The ideal candidate has excellent writing and verbal communication skills and ability to work in a fast-paced development environment. For more information about NetSuite, please visit https://www.netsuite.com.

Why work at Oracle

You'll be surrounded by smart, innovative, caring people invested in our customers and the community. If you're looking to share your unique perspective and ideas at a collaborative table and help equip all kinds of businesses achieve their visions, check us out. At Oracle, you can grow your career and learn new things.

What you will do

• Collaborate with PM, development, QA, and other technical writers to successfully deliver assigned documentation projects in the Supply Chain Management and Manufacturing product areas.
• Review product changes to determine scope of edits for assigned areas of documentation.
• Write doc plans and help topics based on use cases, user stories, feature requirement documents, specifications, information from developers and product managers, and use of the product.
• Revise documentation to incorporate product updates and product enhancements requested by customers and internal users.
• Proofread and edit documentation to ensure consistency of language and style, as well as correct application of templates.
• Produce screenshots, flowcharts, and other graphics.
• Write scripts for videos.
• Write user assistance text and release notes.
• Participate in writing and scrum team meetings.
• Work on special projects.
• Partner with other teams such as Support, Training, and Professional Services to understand and respond to customer documentation needs.

What we’re looking for

• Excellent English written and verbal communication skills.
• Bachelor’s degree.
• At least 3 years of related work experience, or equivalent work experience with transferrable skills.
• Excellent strategic thinking, time management, and prioritization skills: ability to create high-quality documentation while making trade-off decisions; experience in meeting tight deadlines and adapting to changing priorities.
• Experience working with cross-functional teams across product development lifecycles.
• Self-starter: motivated and able to take the initiative.
• Good planning, time management, and prioritization skills, and ability to meet deadlines.
• Experience or an interest in learning Oxygen XML Author, word processing, desktop publishing, graphics software, and use of a content management system.
• Experience working with remote teams preferred.
• Familiarity with Agile development desirable.
• Experience with mentoring or leading other writers desirable.
• Candidates must be willing to report at our office 2x a week

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.