Technical Writer - Graduate Trainee

Technical Writer – Graduate Trainee

Calix would like to welcome a new Technical Writer apprentice to our team!  We’re looking for someone with excellent writing skills and a very strong aptitude for understanding technologies in our product space — a skills/attribute pairing proven to be a key success factor for this role. You’ll gain experience creating rich technical content to help users of our products be successful at their jobs (across roles, including network engineers, broadband operations technicians, customer support reps, marketers, and systems integrators).

Successful candidates in this role have proven to be highly self-motivated, flexible, and thrive in fast-paced environments.

Responsibilities and Duties

• Develop content for technical publications across all phases of production (scoping features, planning, writing, editing, publishing)
• Research, investigate, and gather information from both formal and informal specifications and requirements sources (Jira epics & stories, engineering wikis, ITU-T/IEEE standards, technical subject matter experts)
• Collaborate with subject matter experts to create and refine technical content that enables customers to achieve rapid success with our products
• Exercise active, hands-on approach with using a web UI and/or command line interface to develop configurations and user material
• Work closely with team members to promote consistency, and adhere to established styles, conventions, and quality standards

Qualifications

• Excellent written and oral communications skills (essential)
• Master's degree program from an accredited university (Technical Writing or English major preferred)
• Proven strong academic performer
• Technical aptitude demonstrated through classes completed or work experience
• Ability to convey complex technical concepts in a concise but effective manner
• Strong initiative and good problem-solving skills
• Strong inclination to conduct self-driven information research and discovery
• Availability: May/June 2025. This is a one-year program, with a possible extension for another year

Preferred Qualifications

• Experience with workplace collaboration tools such as Microsoft Teams
• Experience creating technical illustrations with draw.io, Lucidchart, Visio, Photoshop, or any other related tools

Location:

• Bengaluru, Calix India
• Hybrid (2-3 days in office)