Technical Voice Support
TCS
4 - 12 years
Bengaluru
Posted: 02/05/2025
Job Description
Job Role: Technical Support (Voice)
Location: Bangalore
Experience: 4+ years
Roles and responsibilities
- Technical and system expertise (networking, active directory, DNS)
- Customer support using telephone and computer skills
- Excellent analytical skills and communication
- Problem-solving and troubleshooting abilities
- Time management
- Teamwork and collaboration
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Excellent written verbal and presentation skills.
- Flexible working in 24*7 Shifts (rotational shifts).
Skill Requirement:
- Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
- Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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