Technical Triage Engineer

Technical Triage Engineer

Gurugram, India In-Office Full-Time 5:00 PM - 2:00 AM IST

Who we are

Findigs is on a mission to make renting work for all of us: to support every path, and simplify the way forward. Were making every aspect of renting fairer, stress-free, and more convenient by changing the fundamentals of renting.

Our digital rental application offers a safe and seamless way to apply and get approved for your next home. We specialize in developing software and services for property managers nationwide, empowering them to deliver exceptional service to renters, while evaluating applications with unmatched speed and precision.

The Role

We are seeking a Technical Triage Engineer to serve as the first line of diagnosis for technical escalations, sitting at the intersection of our customer-facing teams and engineering. You will investigate issues end-to-end, resolve what you can at the triage layer, and escalate with full context when engineering needs to step in. This is a high-impact and high-visibility role within our Operations function that requires someone who is technically sharp, systematic, and able to communicate clearly across teams.

Where you'll make an impact:

• Own the end-to-end triage lifecycle for technical escalations, from intake to resolution or structured handoff to engineering.
• Serve as a responsive, reliable point of contact for property managers and renters, ensuring their issues are taken seriously and resolved with urgency.
• Reduce engineering noise by resolving issues at the triage layer and raising the bar for what constitutes a true escalation.
• Act as the connective tissue between customer-facing teams and engineering, ensuring technical findings and outcomes are communicated clearly to all stakeholders.
• Identify patterns across recurring issues and collaborate with engineering to surface systemic gaps and drive long-term reliability improvements.
• Build and maintain the playbooks and documentation that make this function scalable and resilient over time.

We'd love to hear from you if you have:

• 2-3 years of experience in a technical role (i.e. software engineering, technical support, etc.)
• Proficiency in SQL, with the ability to query databases to investigate data issues.
• Familiarity with REST APIs and API-based integrations, including interpreting API responses and diagnosing integration failures.
• Excellent troubleshooting and problem-solving skills, with a methodical approach to root-causing ambiguous issues.
• Experience with Jira or a similar helpdesk or ticketing system.
• Ability to produce clear technical documentation, such as playbooks, SOPs, and runbooks.
• Comfort ramping quickly on complex third-party integrations.
• Ability to work independently and as part of a team, collaborating across departments.
• Professional fluency in English, both written and verbal.

Nice-to-haves:

• Experience with Property Management Systems (i.e. Yardi, MRI, AppFolio, Buildium).
• Experience with API testing tools (i.e. Postman).
• Experience with observability or monitoring tools (i.e. Datadog, Sentry, PostHog).
• Familiarity with Retool or other low-code internal tooling.
• Background in PropTech, FinTech, and/or complex third-party integration ecosystems.