Technical Training Deputy Manager

AMIO JOB DESCRIPTION

JOB FAMILY: After Sales – Dealer Technical Training

JOB TITLE:

AMIO Nissan Academy Dealer Technical Training Coordinator (EVP-6)

FUNCTION: AMIEO AS – Service Repair - Technical Training

JOB LEVEL: Technical Training Coordinator

REPORTS TO: AMIEO TECHNICAL TRAINING SECTION MANAGER

*Business Unit: Can be a Region, Entity or a Sub-Entity Area

JOB PURPOSE

Explain in one or two sentences the primary reason why this job exists.

Lead AMIO Regional technical training teams to develop, adapt and implement AMIO Technical Training Academy strategy in terms of New Model Launch and Technical Skills, defined at European and Global level, across the AMIO region.

Monitor the local performance by reporting specific KPI’s linked to Technical training and AMIO Training Strategy, in order to improve local AMIO countries performance & Quality.

Animate and Motivate local AMIO team to get their buy-in and involvment, making NISSAN a trusted Brand across AMIO region

JOB SCOPE

What is the scope of the role?

Geographical / Territory

AMIO

Other Point of Reference – please specify

1st priority: NMEF, NMIPL, NKSA, NSA, NMA

2nd priority: NMEG, NOAS, NAF, NZE

Minimum priority: SSA, CIS markets

PRINCIPAL ACCOUNTABILITIES

 Key responsibilities of the job, and key KPIs, this may include any project / budget or team management responsibilities and the extent of inter-departmental collaboration where applicable.

3.1 Principle Responsibilities

• Support AMIO Training Academy strategy and Plan by leading technical training strategy and implementation with AMIO markets’ relevant functions in coordination with AMIO central HQ in France and NML guidelines.
• Follow-up implementation of technical training plan & support Academy business priorities with markets
• Build an annual budget, based on the Fiscal year projects to come
• Find local Technical Training company for Technical Training deployment
• Lead assessment and support the gap closure between AS-IS in market and global initiative, identify required actions to support technical training
• Prepare and coordinate Technical Training review and meetings between AMIEO Central Technical Training Academy and regional AS Technical Training functions (AMIO Training Academy seminar, Regional training records, Monthly regional training meetings, TNA, TTT program, Delivering A/S TTT, AMIO NISTEC & AMIO NISAC & AMIO NSCC, etc.)
• Pre-validation of proposals, cross functional alignment at the region
• Support technical training implementation with priority and some customization/optimization based on global/AMIEO’s expectation and market specific condition
• Monitor local annual budget planning & local Technical Training plan
• Support AMIO Training management (target setting, plans execution, best practices sharing, etc)
• Prepare quarterly reports to update AMIEO HQ about status of Technical Training achievements by country

3.2 Applicable KPIs

Functional KPIs :

• AMIO Region technical training plan and strategy implementation support
• After sales Curriculum deployment
• Certification Programs, EV Ratio, Qualified Technicians, Qualified Diagnosticians and Mastertech ratio
• New Model Dealer Technical implementation ratio
• N-STEP Dealer Technician implemantation ratio by level and by AMIO country
• Technical Training materials managements and developments

SKILLS AND KNOWLEDGE

Minimum requirements necessary to fulfil the duties of the job.

EDUCATIONAL QUALIFICATIONS/ REQUIREMENTS:

• Bachelor degree,
• Certified Technical trainer
• Certified Nissan Master Technical Trainer  – NML accredited
• EV certified Technical trainer - preferred

LANGUAGE

• English / Arabic / French

OFFICE TOOLS software

• Excel / PowerPoint / Word / Outlook / TEAMS

Additional Software skills

• LCMS (ELUCIDAT) / LMS (Saba cloud)

RELEVANT WORK EXPERIENCE:

• At least 5-7 years of experience in automotive :
• Experience in NISSAN technical training (preferred)
• Experience in After sales / Service workshop

PERSONAL CHARACTERISTICS & BEHAVIOURS:

• Very good communication & training skills
• Achiever : capability to be focused on target achievement
• High level of flexibility
• Positive and results oriented mind-set
• Customer centric/oriented mind-set
• Initiatives to learn and develop materials, deliver trainings on latest platforms, technologies