Technical Support
Sutherland
2 - 5 years
Hyderabad
Posted: 16/10/2025
Job Description
Company Description
Sutherland is seeking a strategic-thinking and dynamic person to join us as Technical Support. We are a group of driven and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
- Exceptional Troubleshooting Experience, Skilled in SQL and Front end application workflow.
- Understanding of database and table structure. Ability to troubleshoot errors, identify processes impacting performance, connect to databases hosted by the client.
- Identify client network connectivity issues, install applications.
- Ability to assist with login and password issues for patients, providers and office staff
Qualifications
1. Bachelor’s degree in Information Technology, Computer Science, or related field.
2. 5+ years experience in healthcare IT with a focus on support and professional services.
3. 2+ years in Management roles
4. Knowledge on Windows Admin+ Tech Support required
5. Strong understanding of healthcare workflows, regulations, and compliance.
6. Previous experience in customer relationship management.
7. Excellent people management and leadership skills.
8. Track record of successfully optimizing processes for efficiency.
About Company
Sutherland is a global digital transformation and business process outsourcing (BPO) firm, founded in 1986 and headquartered in Rochester, New York. With a workforce of over 40,000 professionals across more than 60 delivery centers worldwide, Sutherland combines advanced technologies—like AI, automation, analytics, and cloud engineering—with process excellence to streamline operations and improve customer experiences. They offer a comprehensive “as-a-service” suite including digital CX, contact center, back-office outsourcing (finance, HR, healthcare, insurance), and specialized industry solutions for sectors such as banking, telecom, retail, and logistics. Sutherland emphasizes measurable outcomes and performance-based contracts, partnering with Fortune 500 clients to deliver scalable digital solutions, secure remote platforms like Sutherland Anywhere®, and proprietary AI tools that empower data-driven decisions, efficiency, and innovation.
Services you might be interested in
Improve Your Resume Today
Boost your chances with professional resume services!
Get expert-reviewed, ATS-optimized resumes tailored for your experience level. Start your journey now.