Technical Support Specialist – Logistics Solutions

Responsibilities:

Support users with logistics solutions platforms similar to CargoWise and Flexport, resolving technical issues via ticketing, chat, email, or phone using systems like Jira or Freshdesk.

Assist with integrations (e.g., APIs, EDI) and optimize workflows for logistics platforms.

Train users on logistics solutions platforms and create training materials.

Collaborate with logistics and IT teams to ensure compliance and data accuracy.

Communicate effectively with users, providing clear written and verbal support in English.

Qualifications:

23 years of experience supporting users of logistics solutions platforms similar to CargoWise (e.g., enterprise-level freight forwarding or supply chain systems) in a logistics or freight forwarding environment.

2+ years in customer/technical support, with experience supporting users on logistics solutions platforms like Flexport (e.g., Freightos or other transportation management systems).

Proven experience using ticketing systems like Jira or Freshdesk to manage and resolve support requests.

Strong understanding of logistics processes (e.g., customs, freight forwarding, shipment tracking).

Familiarity with APIs, XML, EDI, or help desk software; certification in a logistics platform is a plus.

Excellent written and spoken English communication skills for clear, professional interactions with users and teams.

Strong problem-solving skills and a customer-centric approach.

Willingness to work from our Cochin office.