Technical Support Specialist
Insight Global
2 - 5 years
Mumbai
Posted: 19/02/2026
Job Description
Tier 1 Technical Support (1st, 2nd, and 3rd shift)
Pay: $8-10 US dolalrs and hour
Required Skills & Experience
- 2+ years of experience with tier 1 help desk, service desk, or technical support role.
- Strong customer support background via phone, email and ticketing systems and ability to communicate clearly and professionally with users regarding issue status and resolution
- Strong understanding and troubleshooting experience of Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint)
- Experience troubleshooting desktop support operating systems (Windows and/or macOS operating systems)
- Experience with remote support tools
- Experience managing high volume tickets with an enterprise level ticketing system like SolarWinds or similar.
Job Description
a Pharmaceutical company based on San Diego, CA is seeking technical support resources to support and manage tier 1 tickets for their internal, global team.
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