Technical Support Specialist

Tier 1 Technical Support (1st, 2nd, and 3rd shift)

Pay: $8-10 US dolalrs and hour

Required Skills & Experience

- 2+ years of experience with tier 1 help desk, service desk, or technical support role.

- Strong customer support background via phone, email and ticketing systems and ability to communicate clearly and professionally with users regarding issue status and resolution

- Strong understanding and troubleshooting experience of Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint)

- Experience troubleshooting desktop support operating systems (Windows and/or macOS operating systems)

- Experience with remote support tools

- Experience managing high volume tickets with an enterprise level ticketing system like SolarWinds or similar.

Job Description

a Pharmaceutical company based on San Diego, CA is seeking technical support resources to support and manage tier 1 tickets for their internal, global team.