Client Support Associate

Mode of work: Work From Office (Vadodara, Gujarat)

Shift: Rotational Shift (US Hours)

Job Description:

Provide first-contact resolution through phone, email, and chat by troubleshooting client issues end-to-end
Act as the primary point of contact for Consumers and Sales, owning issues until full resolution
Deliver timely, engaging, and professional support, ensuring high customer satisfaction and retention
Maintain strong knowledge of Autotrader products, services, policies, and internal systems
Collaborate with Sales and internal teams to proactively prevent recurring issues
Handle multiple chats/calls/emails simultaneously in a fast-paced environment
Demonstrate strong communication, attention to detail, and an ownership mindset
Be flexible with shifts and responsibilities as business and team needs evolve

Technical Support Representative