Technical Support Representative - Account Recovery

TCS Hiring !!!

Role: Technical Support Representative - Account Recovery

Exp: 2-5 Years

Location: Chennai/Indore

JD

Keywords: Technical Support Representative/Account Recovery/Technical support Executive/Google Workspace/ System Admin/Troubleshooting

• Account Recovery Technical Support Associate
• Deep expertise in fraud sensing, High empathy troubleshooting
• Complete understanding on GWS IAM and recovery process and procedures
• Own endtoend resolution of Google Workspace Account Recovery cases involving loss of administrative access or account compromise
• Assess and validate customer identity, domain ownership, and authorization using approved verification frameworks and internal recovery tools
• Execute controlled administrative access restoration strictly in accordance with Google security, trust, and dataprivacy policies
• Apply sound judgment to detect and prevent fraudulent, unauthorized, or policyviolating recovery attempts
• Maintain precise, auditready documentation of verification steps, decisions, and recovery actions within casemanagement systems
• Communicate clearly and empathetically with customers during highimpact, highstress recovery scenarios while setting accurate expectations
• Escalate ambiguous, highrisk, or nonstandard recovery scenarios to designated security, trust, or highertier support stakeholders
• Collaborate with internal security, trust & safety, engineering, and premium support teams as required for complex recoveries
• Adhere to defined service level objectives, authentication standards, and recovery operating procedures without deviation