Technical Support & Pre-Sales Engineer

Company Description

Sudarshan Techno Solution (P) Ltd., established in 2018 and headquartered in Mumbai, specializes in designing and delivering cutting-edge drone and robotics solutions for defense and security applications. Focused on innovation and reliability, the company empowers security forces, including police forces and the Indian Army, with advanced surveillance and operational technologies. Proudly supporting the Atmanirbhar Bharat initiative, Sudarshan Techno Solution provides 100% non-Chinese, indigenous, and AI-driven solutions addressing modern defense challenges. The company aims to become a global leader in drones and robotics, reshaping the future of defense and security with unparalleled advancements.

Technical Support & Pre-Sales Engineer

34 years of hands-on experience in technical support, field engineering, or pre-sales technical roles.

We are seeking a proactive and hands-on Technical Support & Pre-Sales Engineer to support our public safety and law-enforcement technology solutions.

This role combines technical support, pre-sales assistance, customer demonstrations, system installation support, and troubleshooting. The position requires close coordination with sales teams, customers, internal technical teams, and OEM partners to ensure smooth deployment and ongoing support of solutions.

• Support the sales team during customer meetings, product demonstrations, and presentations
• Understand customer requirements and clearly explain product features and technical capabilities
• Assist in preparing basic technical documentation for tenders, proposals, and RFPs
• Support product trials, demos, and proof-of-concept evaluations

• Provide on-site and remote technical support to customers
• Install, configure, and test hardware and software systems
• Diagnose technical issues and resolve them independently or escalate to internal teams/OEMs when required
• Support day-to-day service and maintenance activities post-deployment

• Assist during system installation, commissioning, and handover
• Support basic user training and on-site hand-holding
• Explain system operation and usage in a clear, simple, and user-friendly manner

• Maintain service records, installation reports, and support documentation
• Coordinate with internal technical teams and OEM partners for issue resolution
• Adhere to company processes, quality standards, and security guidelines

• Basic understanding of computer hardware
• Working knowledge of Windows OS and basic server concepts
• Fundamental networking knowledge (LAN, IP addressing, routers basic level)
• Strong troubleshooting and problem-solving abilities
• Willingness to travel for customer installations and support
• Clear communication skills with a professional and customer-focused approach

Diploma or Bachelors degree in Electronics, IT, Computer Science, or a related field

(Relevant experience may be considered in place of formal education)

• Experience working with government, police, or enterprise customers
• Exposure to surveillance, security, or public safety technology systems

Qualifications

• Proficient in Sales Engineering and Sales techniques to support pre-sales processes and technical presentations.
• Experienced in Technical Support and providing effective troubleshooting, problem resolution, and technical guidance to clients.
• Strong Communication and Customer Service skills for effectively interacting with clients, understanding their needs, and building long-term relationships.
• Ability to work collaboratively with technical and sales teams, ensuring seamless integration of solutions.
• Bachelors degree in Engineering, Telecommunications, or a related technical field preferred.
• Familiarity with defense and security technology domains such as drones, robotics, and IoT solutions is a plus.
• Proactive problem-solving skills and an ability to work under pressure to meet technical and project deadlines.