Technical Support (.NET & Mobile Applications)

Job Title: Sr. Officer Technical Support (.NET & Mobile Applications)

Experience: 57 Years

Employment Type: Full-Time

Joining Preference: Immediate joiners preferred

Job Location: Mumbai (Andheri)

Industry: Pharmaceutical

Immediate Joiners preferred.

Job Summary

We are seeking a proactive and detail-oriented Senior Officer Technical Support to support, maintain, and enhance web and mobile applications built on .NET technologies. The ideal candidate will possess strong analytical and troubleshooting skills, a solid understanding of application architecture, and the ability to resolve technical issues across frontend, backend, API, and database layers.

This role requires a customer-focused mindset, strong communication abilities, and the capability to collaborate effectively with development and business teams to ensure high system availability and performance.

Key Responsibilities

Application Support & Troubleshooting

• Provide L2/L3 technical support for web and mobile applications.
• Diagnose and resolve issues across frontend, backend, APIs, and database layers.
• Perform root cause analysis (RCA) for recurring or critical production issues.
• Monitor application performance and ensure system uptime and reliability.

Database & Query Management

• Write, optimize, and execute SQL queries for:
• Data validation
• Issue investigation
• Data correction (as per defined processes)
• Ensure data integrity and consistency across systems.

Technical Coordination

• Collaborate with development teams for bug fixes, enhancements, and deployments.
• Support application releases and patches in coordination with DevOps teams.
• Escalate complex issues appropriately with proper documentation.

Documentation & Process Compliance

• Maintain detailed documentation of:
• Reported issues
• Resolution steps
• Workarounds
• Known error database (KEDB)
• Contribute to process improvements and support SOP documentation.

User Communication & Stakeholder Management

• Communicate effectively with internal and external stakeholders.
• Provide timely updates and manage user expectations.
• Demonstrate empathy and professionalism while handling user concerns.

Education Qualification:

• BE / BCA / MCA (Computer Science / IT or related field)
• .NET Certification (Preferred)

Experience:

• 57 Years of relevant experience in Technical Support / Application Support

Technical Skills Required

• Working knowledge of .NET Framework and ASP.NET MVC
• Basic to intermediate proficiency in C#
• Understanding of application architecture (n-tier architecture, APIs, services)
• Strong knowledge of SQL (query writing, joins, stored procedures, troubleshooting)
• Experience in supporting REST APIs and web services
• Familiarity with debugging and monitoring tools
• Experience with issue tracking systems (e.g., JIRA, Azure DevOps, etc.)
• Exposure to mobile technologies such as React Native (Preferred)

Why Join Us?

• Exposure to cross-functional collaboration and end-to-end application support
• Supportive and growth-oriented work environment
• Opportunities for continuous learning and professional development
• Free on-site gym facility to support employee health and well-being