Technical Support Engineer-South Asia

Responsibilities

Responsible for product technical support for customers in the South Asia region including remote assistance and on-site support.

Respond to technical questions raised by customers during equipment installation, configuration, debugging and operation.

Track and solve problems occur during product use, and collaborate with the R&D or quality team at headquarters.

Assist sales and project teams in providing pre-sales technical support, solutions presentation and engaging in technical discussion with customers.

Provide regular product training and technical guidance to customers.

Draft technical documents, case summaries and problem analysis reports.

Play a key role in project implementation for South Asia region not limited to the implementation of technical solutions and delivery support.

Participate in technical upgrade testing and provide feedback on product localization adaptation.

Qualifications

Bachelor's degree or above, majoring in computer science, electronics, communications, vehicle engineering or related fields is preferred. Bachelor's degree or above, majoring in computer science, electronics, communications, vehicle engineering or related fields is preferred.

Candidate with mining experience will be an advantage

Proficient in English, with fluent written and oral communication skills (advantage if you can read and write chinese)

Familiar with Linux systems, basic network knowledge, remote debugging tools and other technologies.

Excellent customer communication skills, problem analysis abilities, customer centric mindset.

Able to be travel overseas and be away from home for extended period

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Linux