Technical Support Engineer – Domain Trainee – Spanish –Hybrid Bucharest
Genpact
0 - 3 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
Deliver prompt and thorough responses to inquiries from internal and external customers, primarily received via telephone and written communication.
Provide remote diagnostics for medical devices
Generate and maintain proper complaint documentation.
Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.
Supports the Technical Support telephone line by providing emergency technical assistance.
Contributes to team goals and objectives through active participation.
Promotes Professional Services
Actively supports areas of empowerment and continuously improves the team processes to create a more efficient work environment
Attention to detail, superior interpersonal skills and good problem-solving skills
Troubleshooting hardware and software issues.
Upgrading systems to enable compatible software on all computers.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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