Technical Support Engineer

Company Description

Syncious Systems Private Limited is a TUV Nord ISO/IEC 27001:2022 certified organization specializing in High-Performance Computing (HPC), Artificial Intelligence, and Virtual Desktop Infrastructure Management Platforms. Through its flagship products, 'SyncHPC' and 'SyncVDI,' Syncious provides innovative solutions to manage hybrid cloud and on-premises HPC environments. These platforms enable users to perform complex computational tasks, including simulations and CAD/CAE workloads, efficiently and securely. With capabilities to utilize existing licenses for applications like Ansys, Abaqus, and OpenFOAM, Syncious empowers R&D teams to optimize productivity and cost-efficiency.

Role Description

This is a full-time hybrid role based in Pune with an option for partial work-from-home. As a Technical Support Engineer, you will provide comprehensive technical support to users, troubleshoot technical issues, resolve customer inquiries, and ensure timely resolution of technical problems. You will collaborate with internal teams, document solutions, and deliver excellent customer service by understanding and addressing user needs.

Qualifications

• Knowledge of HPC Clusters, Schedulers, Linux based Solutions, Cloud Computing, Virtualisation, Kubernetes is key for this role.
• Technical Support and Troubleshooting expertise to diagnose, resolve, and document complex technical issues efficiently
• Strong Analytical Skills for problem-solving and providing innovative solutions
• Proficiency in Customer Support and Customer Service to address user inquiries and ensure a positive experience
• Excellent verbal and written communication skills to articulate technical concepts clearly
• Ability to work in a hybrid setup with strong time management and organizational abilities
• Bachelors degree in Computer Science, IT, or relevant technical field