Technical Support Engineer

Join Our Jaipur Onsite Team: Technical Support Engineer (L1/L2) | Managed Services

Location: Jaipur (Onsite)

Full-time | Rotational Shifts (Mainly Night Shifts) | 5 Days Working

Immediate Joiners Preferred

Are you passionate about technology and solving complex IT issues? We are seeking a Technical Support Engineer to be a vital part of our Jaipur onsite team. Youll provide L1/L2 support, troubleshoot technical challenges, and ensure smooth IT operations for our clients in a fast-paced managed services environment .

If you thrive in dynamic settings and enjoy working with international customers , this role is your chance to grow your career while making an impact.

• Provide remote and onsite support for desktops, laptops, servers, and network devices
• Troubleshoot hardware, software, OS, applications, printers, and peripherals
• Manage incidents and service requests through the ticketing system for timely resolution
• Monitor client systems, servers, and alerts; take action per SOPs
• Perform basic server and network troubleshooting (AD, DNS, DHCP, File Server, VPN , etc.)
• Install, configure, and maintain Windows OS, MS Office , and other business applications
• Manage user accounts, permissions, and policies in Active Directory and M365
• Support endpoint security tools, backup solutions, and patch management
• Escalate issues to L2/L3 teams and follow up for resolution
• Document troubleshooting steps and update knowledge base articles
• Coordinate with internal teams and maintain strong client communication
• Participate in rotational shifts (mainly night shifts)

• Diploma/Graduate in IT, Computer Science , or related field
• 13 years of experience in IT technical support or helpdesk
• Strong knowledge of Windows OS and basic networking concepts
• Experience with ticketing tools (ConnectWise, HaloPSA, or similar)
• Understanding of Active Directory, Office 365 , and basic server administration
• Excellent communication and international customer-handling skills
• Ability to work independently and as part of a collaborative team

• Experience in MSP/Managed Services environment
• Exposure to Azure/M365 cloud services
  

Send your updated resume to or DM me directly .