Technical Support Engineer
Sonata Software
2 - 5 years
Delhi
Posted: 11/12/2025
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Job Description
L3 Technical Support Specialist
Location: New Delhi
Experience : 8+ years
Shifts : Rotational Shifts
We are looking for L3 Technical Support Specialists with experience in Windows, macOS, iOS/Android, Intune, and JAMF .
Responsibilities:
- Handle L3 escalations and troubleshoot complex OS and application issues .
- Perform root cause analysis (RCA) for recurring incidents and propose solutions.
- Maintain accurate documentation of issues, resolutions, and processes.
- Manage enterprise devices via Intune and JAMF Pro .
- Support Microsoft 365 apps, Teams, Outlook, and other business-critical tools.
Requirements:
- Strong knowledge of Windows 10/11 , Azure AD, Autopilot, and enterprise MDM.
- Experience with VPN, proxy, and certificate-based authentication.
- Analytical mindset, excellent communication, and problem-solving skills.
Drop your CV at:
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