Technical Support Engineer
Nuvama Group
2 - 5 years
Hyderabad
Posted: 17/02/2026
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Job Description
Hiring: Floor Support Engineer
Location: Hyderabad (Diva Branch)
We are looking for a proactive and technically strong Floor Support Engineer to manage and support end-user IT infrastructure at the client location. If you have hands-on experience in desktop support, infrastructure troubleshooting, and user coordination, wed love to connect with you!
Key Responsibilities:
- Provide end-user support for IT infrastructure, applications, and network-related issues
- Ensure smooth functioning of IT systems at the client office
- Install, configure, and troubleshoot Microsoft O365 & Outlook
- Provide support for Microsoft Windows (Windows 10/11) and user-level application support
- OS installation and configuration (Windows 11)
- Diagnose and resolve hardware, software, and network connectivity issues
- Local & network printer installation and configuration
- Internet & LAN configuration and troubleshooting
- Perform software updates, patch installation, and troubleshooting
- Coordinate with OEMs/vendors to resolve system & software issues
- Manage and close tickets using ticketing tools within defined SLAs
- Assist in project planning by defining scope, objectives, timelines, and deliverables
- Act as a point of contact between project teams and stakeholders
Required Skills:
- Strong knowledge of Application & Infrastructure Support
- Good hands-on experience in Desktop Support
- Knowledge of Ticketing tools
- Ability to handle users professionally and resolve issues efficiently
Experience:
- 25 years of relevant IT Support / Desktop Support experience preferred
Best Regards,
Team HR
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