Technical Support Engineer

Hiring: Floor Support Engineer

Location: Hyderabad (Diva Branch)

We are looking for a proactive and technically strong Floor Support Engineer to manage and support end-user IT infrastructure at the client location. If you have hands-on experience in desktop support, infrastructure troubleshooting, and user coordination, wed love to connect with you!

Key Responsibilities:

• Provide end-user support for IT infrastructure, applications, and network-related issues
• Ensure smooth functioning of IT systems at the client office
• Install, configure, and troubleshoot Microsoft O365 & Outlook
• Provide support for Microsoft Windows (Windows 10/11) and user-level application support
• OS installation and configuration (Windows 11)
• Diagnose and resolve hardware, software, and network connectivity issues
• Local & network printer installation and configuration
• Internet & LAN configuration and troubleshooting
• Perform software updates, patch installation, and troubleshooting
• Coordinate with OEMs/vendors to resolve system & software issues
• Manage and close tickets using ticketing tools within defined SLAs
• Assist in project planning by defining scope, objectives, timelines, and deliverables
• Act as a point of contact between project teams and stakeholders

Required Skills:

• Strong knowledge of Application & Infrastructure Support
• Good hands-on experience in Desktop Support
• Knowledge of Ticketing tools
• Ability to handle users professionally and resolve issues efficiently

Experience:

• 25 years of relevant IT Support / Desktop Support experience preferred

Best Regards,

Team HR