Technical Support Engineer - L2 Routing

Job Description:

This position is for the TAC (Technical Assistance Centre) of HPE Networking for their Juniper M/T/Mx/PTX/ACX series products support.

Level 2

Individual Contributor Role 

What you'll do:

- Support Juniper M/T/Mx/PTX/ACX series products, working directly with our customers and partners.

- Work with highly knowledgeable group of customers and partners. Be an escalation point for other L1 TAC groups within the organization.

- Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.

- Manage and own critical customer escalations. Facilitate, own and document communication among customers and other stakeholders.

- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.

- Take ownership of customer’s issue right from case creation through various stages of problem reproduction, managing escalation till problem resolution.

- Be a fast learner and keep pace with newer technologies

- Help improve processes and tools.

What you need to bring:

Requirements 

Requires B.E. in Electronics Engineering or Computer Science with 4- 7 years of experience supporting/Designing/implementing IP networks.

Candidates who have extensively worked on Troubleshooting, implementation and support of large IP networks.

Primary Skills 

            Excellent Customer handling and communication (verbal and written) skills

            Excellent case documentation skills

Thorough understanding (Packet level) of -  

            * IP Packet flow, OSI layers

            * Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)

            * IP routing protocols (BGP, OSPF, ISIS , RIP)

            * Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)

Understanding/Exposure/Expertise in one or more areas - 

            * MPLS, VPLS, L2 and L3 VPN

            * MPLS Traffic Engineering, LDP, RSVP

            * Multicast technologies NG-MVPN, PIM

            * Perl/Unix/Expect scripting

Understanding/ Exposure/ Expertise in

            * Subscriber Management

            * Services : CGNAT, GRE, SNMP, Flow monitoring and IPSEC

Experience:  

            - 4- 5 years’ experience on Troubleshooting, implementation and support of large IP networks (preferably Service Provider).

            - Experience in directly interacting with customers (globally) highly desired

Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc (not all are required but some of these are good to have).

Preferred Certifications - CCNA/CCNP/CCIE, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.