Technical Support Engineer - Global IT & Product Support (Fully Remote)

We are hiring multiple Technical Support Engineers to support global customers, internal teams, and enterprise applications for international clients. These fully remote, long-term freelance roles are ideal for candidates with strong troubleshooting skills, excellent communication, and hands-on IT or product support experience.

We are recruiting across core and specialized support functions:

Core Support Roles

• Technical Support Engineer
• Application Support Engineer
• L1 / L2 Support Engineer
• IT Support Specialist

Specialized Support Roles

• SaaS Product Support Engineer
• Cloud Support Engineer
• Network Support Engineer
• Desktop Support Engineer (Remote)

If you have strong technical problem-solving skills, we encourage you to apply.

• Type: Independent Freelance Consultant
• Location: 100% Remote
• Duration: 612 month contract (extendable to multi-year projects)
• Start Date: Immediate or within the next few weeks
• Clients: SaaS companies, global IT teams, and enterprise support organizations

• Respond to incoming support requests, troubleshoot issues, and provide timely solutions.
• Diagnose technical problems related to software, systems, networks, or cloud services.
• Work with internal engineering and product teams to resolve escalated issues.
• Manage tickets, update status, and document solutions in the support platform.
• Assist users with configuration, setup, installation, and environment troubleshooting.
• Perform root cause analysis for recurring issues and propose long-term fixes.
• Support system monitoring, alerts, incident management, and SLA compliance.
• Provide clear communication, user guidance, and follow-ups with global customers.
• Participate in knowledge base creation and continuous improvement of support processes.

• Minimum 13 years of experience in Technical Support, IT Support, or Application Support.
• Strong troubleshooting skills across software, systems, or network environments.
• Experience with ticketing tools (ServiceNow, JIRA, Zendesk, Freshdesk, etc.).
• Basic understanding of OS (Windows/Mac/Linux) and networking fundamentals.
• Ability to communicate clearly with international users and technical teams.
• Comfortable working in remote distributed environments.

• Experience supporting cloud platforms (AWS, Azure, or GCP).
• Familiarity with SQL for basic data validation and debugging.
• Exposure to APIs, log analysis, and monitoring tools.
• Basic scripting knowledge (Bash, PowerShell, Python) is a plus.
• Understanding of ITIL processes (incident, problem, change management).
• Prior experience supporting SaaS products or web applications.

• High-volume technical support roles across global organizations.
• Multiple openings with rapid onboarding.
• Fully remote and flexible working hours.
• Long-term freelance opportunities with consistent workload.
• Work directly with product, engineering, and global IT teams.

• Send your CV to