Technical Support Engineer - Fire Alarm

CAVITAK with its 375 member strong team (referred to as Cavs ) are engaged in below Business Verticals:

Retail Distribution - Mobile & Consumer Goods

Value-Added Tech Distribution - Audio & Video, Fire, Security, Automation, Network & Power Solutions and Fundamental Resource Management & AI

Global Commerce - Launchpad for global and Indian brands on e-commerce platforms

About the Role:

We are looking for a Technical Support Engineer who will provide hands-on support, troubleshooting, and technical expertise for our Fire Alarm and Fire Detection Systems . If youre passionate about safety technology, enjoy solving technical challenges, and like working closely with customers and field teams, this role is for you!

What Youll Do:

• Provide technical assistance for installation, commissioning, and maintenance of fire alarm systems (addressable & conventional).
• Diagnose and troubleshoot system faults and ensure timely issue resolution.
• Coordinate with service teams and customers to deliver on-site and remote support .
• Conduct testing, preventive maintenance, and documentation for service activities.
• Support the sales and projects team with product knowledge and technical inputs.
• Train end-users and internal teams on system operation and best practices.
• Stay updated on product developments, firmware updates, and safety standards .

What Were Looking For:

• Diploma / B.E. / B.Tech in Electronics, Electrical, Instrumentation, or Fire & Safety Engineering .
• 13 years of experience in technical support or maintenance of Fire Alarm Systems .
• Hands-on experience with panels and detectors.
• Strong understanding of wiring diagrams, control panels, and system networking (RS-485, Modbus, etc.).
• Excellent problem-solving and communication skills.
• Ability to work independently and manage field visits as required.

Why Join Us:

• Opportunity to work with advanced fire safety technologies .
• Supportive and growth-oriented work culture.
• Exposure to large-scale safety projects across industries.