Technical Support Engineer

The DMTS Engineer will be responsible for monitoring, tracking, and managing operation and maintenance activities of Solar DeFluoridation Units (DFUs) through the Desire Maintenance & Tracking System (DMTS). The role ensures proper tracking of complaints, preventive maintenance, water quality parameters, site hygiene, and timely reporting to ensure uninterrupted and safe drinking water supply.

Key Responsibilities

Operate and manage the DMTS portal for all assigned Solar DFU sites.

Register, assign, and monitor complaints related to DFU operation, water flow, and system faults.

Track preventive maintenance (PM) and corrective maintenance (CM) activities in DMTS.

Ensure regular cleaning and hygiene of DFU tanks and 5000 L water storage tanks as per SOP.

Verify and upload site visit photographs, water test reports, and service checklists in DMTS.

Monitor availability and performance of solar panels, pumps, controllers, and DFU components.

Ensure timely closure of tickets with proper remarks, photos, and supporting documents.

Coordinate with field technicians, vendors, and district teams for smooth site operations.

Ensure TAT compliance for breakdowns and emergency complaints.

Escalate critical issues such as water quality failure, prolonged downtime, or repeated faults.

Maintain accurate site data including equipment details, serial numbers, and maintenance history.

Prepare daily, weekly, and monthly DFU O&M performance and compliance reports.

Support audits and inspections by providing DMTS data and documentation.

Freshers are welcome to apply with strong knowledge about Solar PV systems & electronic equipment.

Apply at : https://lnkd.in/gS9-bmDX