Technical Support Engineer
Capgemini
6 - 8 years
Pune
Posted: 06/10/2025
Job Description
Job Description
Your Role As a Tech Support Engineer, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You’ll work closely with internal teams and clients to troubleshoot issues, manage IT services, and ensure smooth operations across platforms and applications.In this role, you will:Provide customer support and incident management for IT systems and services.Manage and troubleshoot web applications and frameworks including AngularJS and HTML.Support CRM systems and ensure smooth client management processes.Implement ITIL-based service management practices.Handle data formats, file formats, and data processing tasks.Ensure compliance with industrial standards and security protocols.Collaborate with teams to support change management and IT operations.Utilize WITSML and XML for data exchange and integration.Maintain and develop websites and web applications.Support users and manage service requests effectively.Your Profile 4–6 years of experience in technical support or IT service management.Bachelor’s degree in Information Technology, Computer Science, or a related field.Strong understanding of web development, data management, and ITIL practices.Excellent communication and client engagement skills.Ability to work collaboratively in a fast-paced environment.What You’ll Love About Working Here We value flexibility and support our employees with remote work options and adaptable schedules to maintain a healthy work-life balance.Our inclusive culture brings together diverse professionals committed to growth, innovation, and excellence.You’ll have access to continuous learning opportunities and certifications in emerging technologies.Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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