Key Responsibilities:

Provide Support: Offer day-to-day support to clients, troubleshooting issues related

to Microsoft Business Central ERP including modules like Sales, Purchasing,

Warehouse, Manufacturing and Finance and other application maintenance

Issue Resolution: Resolve system errors, data discrepancies, and user inquiries

promptly and effectively. Track and document support issues and resolutions.

System Maintenance: Perform routine system maintenance tasks such as applying

updates, patches, and ensuring smooth system performance.

User Assistance: Assist users with navigating the system, answering questions, and

providing guidance on best practices.

Root Cause Analysis: Investigate and resolve root causes of recurring issues and

suggest improvements.

Collaboration: Work with internal technical teams or third-party vendors to resolve

more complex issues or implement system improvements.

Testing & Debugging: Conduct basic system testing and help identify issues during

updates, upgrades, or integrations.

User Training: Provide on-demand training to users on new features or processes and

ensure clients are using Business Central optimally.

Documentation: Maintain detailed documentation of support cases, solutions, and

configurations.

Qualifications:

Bachelors degree in Information Technology, or a related domain

01 years of experience in application support, IT support, or sales operations

Solid understanding of Business Central core modules (e.g., Sales, Inventory,

Manufacturing).

Familiarity with system upgrades, patching, and release management.

Strong analytical and problem-solving skills.

Excellent communication and coordination skills.

Ability to work independently and handle multiple support tickets simultaneously.

Key Skills:

Experience in implementing or supporting business process automation.

Familiarity with MS SQL or database management.

Previous experience in a support role within a professional services firm is preferred.

Languages Known:

English & Tamil

Soft Skills:

Strong problem-solving

Excellent communication and interpersonal skills

Capable of handling user queries with understanding and patience

Adaptability to changing systems and business needs

Effective time management and multitasking abilities

Collaboration across cross-functional teams

Technical Support Engineer