Technical Support Engineer - Bay level Products

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About the business:

The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2300 skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation  and commissioning. However, over the last decade, it has evolved to become the largest Operations hub.. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy’s units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries.

Your responsibilities:

• Technically supporting our local as well as global service units

• Technically supporting external customers as well as our own organizationConducting technical investigations and root cause analyses

• Making sure that all reported cases are well handled in a professional way

• Managing customer cases in a common database with priority and response time

• Close cooperation with sister engineering / development units in other countries

• Building relations and providing great customer service on a high technical level

• Living HITACHI ENERGY’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Your background:

• Bachelor's degree with 4-8 yrs. of experience, preferably in Electrical & Electronics

• Good knowledge about Power system, protection and control

• Proficient in Numerical IEDs, Electromechanical & auxiliary relays (preferably HITACHI ENERGY make)

• Hands-on experience in software configuration tools like PCM600, HMI500-REBwin

• A couple of years of experience from a similar role

• Background in Substation Automation and commissioning is meriting Familiarity with the IEC 61850 standard is a plus.

• Proficient in Microsoft office tools (Excel, Word & PowerPoint)

• Fluency in English

• A team player who constantly look for opportunities to improve and to find better ways to serve our customers

• Ability to contribute to positive work environment

• High focus on customers and their needs.