Technical Support - Electrical Engineering

Stem provides clean energy solutions and services designed to maximize the economic, environmental, and resiliency value of energy assets and portfolios. Stem’s leading AI-driven enterprise software platform, Athena®, enables organizations to deploy and unlock value from clean energy assets at scale. Powerful applications, including AlsoEnergy’s PowerTrack, simplify and optimize asset management and connect an ecosystem of owners, developers, assets, and markets. Stem also offers integrated partner solutions to help improve returns across energy projects, including storage, solar, and EV fleet charging. For more information, visit www.stem.com.

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.
 

Professional Experience

Person should be multilingual (English, Japanese) & can write & speak fluently in Japanese language(Good to have).

Responsibilities

1. Helping customers by solving technical issues with our products and working with our development group to resolve more advanced issues.

2. Answering questions from customers and prospective customers about the features and capabilities of our products.

3. Developing customer-facing documentation for our website on an as-needed basis.

4. Communicating customer needs and wishes to our development and engineering staff through web meetings in Japanese and English.

5. Documenting troubleshooting and problem-resolution steps.

6. Participation in providing customer training and documentation through web meetings as required in Japanese and English.

7. Translating the required documents and emails from customers in Japanese and English.

8. Setting and managing client expectations, developing a detailed project plan.

9. Understanding project risks and assigning team members to specific tasks.

10. Create and maintain comprehensive project documentation.

11. Manage the relationship with the client and all stakeholders.

12. Perform risk management to minimize project risks.

Requirements:

1.Willingness to learn about all aspects of AlsoEnergy products to gain the knowledge to provide high-quality technical support for the customer base, especially in Japan.

2.Complete a multi-week formal training on the products to prepare & respond to inbound phone calls to act as frontline support for product and service issues.

3. Organizational, technical, and troubleshooting skills

4. Candidate should read, write, and speak Japanese well.

5. Should have knowledge of up to 1000 kanjis.

6. Proficient in MS Office and computer literate.

Qualifications:

1. BE/ B.Tech in CS/ IT/ Electrical/ Electronics.

2. Candidate must have a JLPT N3 certificate. N2 certification would be an added advantage.

2. Ability to take detailed documentation and assessment of all tasks at hand.

3. Passionate about the solar industry, and willing to learn new skills.

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.