Technical Support - Blue Yonder

Experience: Minimum 5 Years of IT Experience

Education: BE / B Tech / MCA

Job Duties / Responsibilities:

· Monitor health of Blue Yonder TM, TP, Freight Auction, Approval Chain applications and take appropriate actions when needed. (CPU, Memory, Scheduled Tasks, etc.)

· Plan for and implement TM/TP/FA Patch/Hot Fix/Upgrades based on the latest BY Releases.

· Resolve server & application security vulnerabilities detected within BY TMS Servers.

· Open and manage cases with Blue Yonder.

· Manage Firewall Rules

· Recognize and troubleshoot moderate/complex technical problems within IT service agreement levels

· Communicate with cross-functional teams, primarily at the individual contributor level, to provide problem resolution updates.

· Measure, control and improve service offerings, standard work & operational processes.

· Develop and maintain deep technical and business knowledge of the domain

· Participate in root-cause analysis of technical incidents.

· Work on multiple problems or projects simultaneously

· Self-starter with demonstrated ability to take initiative in a fast-paced environment

Basic Qualifications:

· Bachelor’s Degree in Computer Science (IT), Information Systems, or related field.

· 5 Years of progressive IT experience in application development & support

Technical & Functional skills:

· Experience & Technical knowledge of Blue Yonder Transportation Management Solution

· Experience troubleshooting technologically challenging BY TMS/FA/APPROVAL Chain issues. Able to use advanced debugging techniques including analysis of tracing, and performance tuning and monitoring

· Experience in one or more relational databases such as Oracle, MYSQL.

· Good knowledge or experience in Infrastructure support activities

· Good knowledge on SQL queries.

· Good development and debugging experience in Blue yonder TMS product ecosystem. Experience of ABPP programming.

Top candidate might also have

· Knowledge of common data structure formats like XML, JSON, EDI etc.

· Knowledge of Service Oriented Architectures (SOA) and messaging concepts

· Knowledge in SOAP, WSDL webservices

· Knowledge of CI/CD tools such as Jenkins, GoCD, Azure Devops etc.

The candidate must be very strong in communication skills, both written and verbal. Should be dedicated and have good attitude towards work, self-motivated and willing to take ownership for own & team deliverables. Should be able to work independently on assigned tasks. Flexible to lead own system initiative for development, support, and life cycle maintenance.

Job Location: Bangalore

Shift : Involves multiple shits on rotational basis.

a) 1 PM IST to 10 PM IST (regular shift)

b) Weekend support (rotational and On-demand)

c) On Call Support During weekday in case of Priority Issues.