Technical Specialist-Testing Services

ROLE RESPONSIBILITIES

• Develop, test and validate PowerShell scripts as part of automation workflows and maintain in source control for change management.
• Create and Maintain a Dynamic Inventory of all JAMS Scheduler Jobs.
• Create and maintain a JAMS incident tracker for logging dates and times of all warnings and errors from JAMS Scheduler Jobs as well as escalation and fix details.
• Update Job properties (Schedules, Source Code etc.) as directed by Job owners.
• Proactively review and monitor the health of all JAMS Jobs i.e. daily reviewing output of all jobs.
• Review job failures and take corrective action where possible or escalate to Job owner as necessary.
• Log Service Desk ticket (incident) for all JAMS Scheduler Job failures, provide resolution in collaboration with job owner and maintain incident resolution log\ knowledge base.
• Installation of JAMS Client tools, JAMS software updates and\or reporting tools.
• Liaise with JAMS account representative and Sompo procurement in relation to JAMS Scheduler annual support License renewals.
• Develop integrations between infrastructure systems for data analysis and reporting through REST API calls.
• Maintain JAMS platform, standard operating procedures, perform changes, apply patches, and updates as required.