Technical Specialist-Service now HRSD

Area(s) of responsibility

Job Title: ServiceNow ITSM L1 Administrator

Role Summary:

The ServiceNow ITSM L1 Developer/Admin is responsible for supporting the configuration, maintenance, and basic development of the ServiceNow ITSM platform

Key Responsibilities:

• Support Incident, Problem, Change, and Request Management modules.
• Good understanding of ITIL and ITSM processes.
• Basic knowledge of CMDB and Asset management.
• Configure forms, lists, flow using workflow / flow designer, SLA, Schedule, notifications.
• Good Knowledge of Performance analytics dashboard and reporting.
• Develop and modify business rules, client scripts, UI policies, UI action, inbound actions, schedule job, script includes.
• Able to create basic catalog items and use standard workflows.
• Knowledge of JavaScript, HTML, and CSS.
• Strong analytical and problem-solving skills.
• Good communication and documentation abilities.

Preferred Qualifications:

• Bachelor’s degree in computer science or IT.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow certified application developer (CAD)
• 0–3 years of experience ServiceNow development & support.