Technical Specialist-Monitoring & L1 Technical Support
Birlasoft
2 - 5 years
Pune
Posted: 23/08/2025
Job Description
Area(s) of responsibility
Collaboration & Escalation
Share feedback with the Monitoring Tools team for tool enhancements.
Coordinate with L2/L3 teams for SOP creation and shift-left initiatives.
Support end-user computing and remote desktop troubleshooting when required.
Required Qualifications
Education & Certifications
Diploma or Bachelor's degree in IT, Computer Science, or related field.
Certifications preferred: CompTIA A+, Network+, Microsoft MTA, Linux Essentials.
Experience
1–3 years in infrastructure monitoring or technical support roles.
Exposure to monitoring tools like SolarWinds, Grafana, Nagios, or equivalent.
Basic understanding of Windows/Linux OS and network fundamentals.
Skills
Strong troubleshooting and analytical skills.
Good communication and documentation abilities.
Willingness to work in 24x7 support environments and rotational shifts.
About Company
Birlasoft is a global IT services and consulting company that is part of the CK Birla Group. It specializes in digital transformation, enterprise application services, and IT modernization for industries such as manufacturing, life sciences, BFSI, and energy. Birlasoft is known for its strong capabilities in SAP, Oracle, cloud, and analytics, helping clients drive innovation, reduce costs, and improve agility.
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