Technical Specialist-Cloud & Infra Engg

Birlasoft

2 - 5 years

Pune

Posted: 11/08/2025

Job Description

Area(s) of responsibility

Monitoring Operations

Monitor server health (CPU, memory, disk space) across Windows and Linux environments.
Perform basic OS-level checks and restarts.
Monitor network device status (switches, routers) and link/port-level diagnostics.
Validate and triage alerts, including false positives.

Incident Management

Perform initial triage of connectivity issues and escalate hardware faults.
Collect logs and conduct basic analysis for incident resolution.
Verify patch compliance and generate reports.
Document post-incident reviews and support RCA preparation.

Backup & Storage Support

Monitor backup systems for errors or failures.
Respond to basic restore requests and verify backup integrity.
Perform routine maintenance and updates on storage systems.
Escalate complex issues to L2 teams as needed.

Collaboration & Escalation

Share feedback with the Monitoring Tools team for tool enhancements.
Coordinate with L2/L3 teams for SOP creation and shift-left initiatives.
Support end-user computing and remote desktop troubleshooting when required.

Skills with M/O flag are part of Specialization

Capacity Management -PL2 (Functional)

Windows - PL2 (Mandatory)

Availability Management -PL3 (Functional)

Service Level Management -PL2 (Functional)

Incident Management -PL3 (Functional)

IT Infrastructure -PL3 (Functional)

Help the tribe -PL2 (Behavioural)

Think Holistically -PL2 (Behavioural)

Win the Customer -PL2 (Behavioural)

One Birlasoft -PL2 (Behavioural)

Results Matter -PL2 (Behavioural)

Get Future Ready -PL2 (Behavioural)

O365 - PL3 (Mandatory)

Customer Service Support - PL3 (Mandatory)

MS Active Directory - PL2 (Mandatory)

Communication Skills - PL3 (Mandatory)

About Company

Birlasoft is a global IT services and consulting company that is part of the CK Birla Group. It specializes in digital transformation, enterprise application services, and IT modernization for industries such as manufacturing, life sciences, BFSI, and energy. Birlasoft is known for its strong capabilities in SAP, Oracle, cloud, and analytics, helping clients drive innovation, reduce costs, and improve agility.