Technical Specialist-Cloud & Infra Engg

Area(s) of responsibility

About Us:
  Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Job Summary:
The IT (Mac) Specialist will be responsible for supporting primarily Mac workstations & Laptops, performing software updates, Installation, imaging, setting up devices and more! Would be responsible for acting as the first line of technical support for our employees, as well as the go-to person for MAC OS related technical support. 

Experience required- 4-6 years
Location - Noida/Pune/Bengaluru/Mumbai/Chennai
Mode - Hybrid
Notice Period - 0-15 Days

Job Description:

Mandatory Skills
•    Should have worked as an engineer providing support Apple MAC devices for a minimum of 6+ years. 
•    Preferably an Apple Certified Support Professional (ACSP). 
•    Hands on working knowledge of jamf
•    Should be proficient in installing, configuring & troubleshooting enterprise level software on the MAC device such as DLP, CASB, EDR, office 365, SCCM Client etc.
•    Should understand Proxy, WPAD settings & SMB on a MAC device. 
•    Should be comfortable in utilizing shell & its utilities, such as Ping, Traceroute, telnet etc.  
•    Should be proficient in upgrading OS & its security patches, along with security patches related to third party applications. 
•    Should be proficient in installing Network/Local printers as well as shared drives. 
•    Should have good knowledge on Mac M1/Intel chip, file system, storage, encryption, networking concepts.