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Technical Specialist-Cloud & Infra Engg

Birlasoft

2 - 5 years

Noida

Posted: 22/09/2025

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Job Description

Area(s) of responsibility

 

ServiceNow Developer  :

Key Responsibilities

  • Design, develop, and implement ServiceNow solutions across ITSM, ITOM, HRSD, App Engine, or other modules as per business needs.
  • Customize ServiceNow applications, workflows, forms, business rules, client scripts, UI policies, and integrations.
  • Collaborate with business analysts, architects, and stakeholders to understand requirements and deliver solutions.
  • Develop and configure ServiceNow applications using JavaScript, Glide API, Flow Designer, and IntegrationHub.
  • Integrate ServiceNow with external systems via REST, SOAP, APIs, and MID Server.
  • Maintain platform stability, performance, and upgrades including patch management and version upgrades.
  • Create and maintain technical documentation, including solution designs and user guides.
  • Follow ServiceNow best practices and ensure security and compliance standards are met.
  • Troubleshoot issues, perform root cause analysis, and provide ongoing support.

 

Required Skills & Experience

  • Hands-on experience as a ServiceNow Developer (minimum 2+ years).
  • Strong knowledge of ServiceNow core platform features and capabilities.
  • Expertise in ServiceNow scripting (JavaScript, Glide, Jelly, AngularJS preferred).
  • Experience in at least one or more modules: ITSM, ITOM,HRSD, App Engine
  • Knowledge of integrations (REST/SOAP APIs, web services, LDAP, SSO, etc.).
  • Familiarity with ServiceNow Studio, Update Sets, Flow Designer, Service Portal development.
  • Experience with platform upgrades, performance tuning, and troubleshooting.
  • Good understanding of ITIL/ITSM processes.
  • Strong communication and problem-solving skills.

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA).
  • One or more advanced certifications (CIS–ITSM, CIS–HRSD, CIS–Discovery, etc.).
  • Experience with Agile/Scrum methodology.
  • Exposure to ServiceNow App Engine / custom application development.

Soft Skills

  • Strong analytical and logical thinking.
  • Ability to work independently and in teams.
  • Proactive in identifying opportunities for process improvement.
  • Excellent communication and interpersonal skills.

 

About Company

Birlasoft is a global IT services and consulting company that is part of the CK Birla Group. It specializes in digital transformation, enterprise application services, and IT modernization for industries such as manufacturing, life sciences, BFSI, and energy. Birlasoft is known for its strong capabilities in SAP, Oracle, cloud, and analytics, helping clients drive innovation, reduce costs, and improve agility.

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