Technical Specialist-App Development

Birlasoft

2 - 5 years

Noida

Posted: 27/10/2025

Getting a referral is 5x more effective than applying directly

Job Description

Area(s) of responsibility

ROLE RESPONSIBILITIES

Monitor the ticketing system and receive incidents and requests from end-users, analyzing these and either responding to the end-user with a solution or escalating it to the other IT teams.
Identify and troubleshoot application issues to maintain optimal system performance.
Ensure usability and functionality for all system end-users.
Conduct root cause analysis to determine the origin of issues.
Provide actionable recommendations for system improvements based on findings.
Provide support to workflows and provide expert knowledge on all workflow designs.
Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.
Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval.
Build strong relationships within the business units and support functions to understand the business needs.
Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff.

Skills with M/O flag are part of Specialization

Programming/Software Development -PL3 (Functional)

Estimation & Scheduling -PL1 (Functional)

Team Management -PL1 (Functional)

Software Design -PL2 (Functional)

Software Configuration -PL3 (Functional)

Quality Assurance -PL1 (Functional)

Help the tribe -PL2 (Behavioural)

Stakeholder Relationship Management -PL1 (Functional)

Requirements Definition And Management -PL1 (Functional)

Think Holistically -PL2 (Behavioural)

Knowledge Management -PL2 (Functional)

Win the Customer -PL2 (Behavioural)

One Birlasoft -PL2 (Behavioural)

Results Matter -PL2 (Behavioural)

Get Future Ready -PL2 (Behavioural)

Test Execution -PL2 (Functional)

MS SQL - PL3 (Mandatory)

XML - PL3 (Mandatory)

REST API's - PL3 (Mandatory)

Java - PL3 (Mandatory)

Azure API Management - PL2 (Mandatory)

Mulesoft Flex Gateway - PL2 (Optional)

JBOSS - PL2 (Optional)

Boomi API Management - PL2 (Optional)

Apigee APIM - PL2 (Optional)

Azure Docker - PL2 (Optional)

Tomcat - PL2 (Optional)

.Net API - PL2 (Optional)

Kubernetes - PL2 (Optional)

About Company

Birlasoft is a global IT services and consulting company that is part of the CK Birla Group. It specializes in digital transformation, enterprise application services, and IT modernization for industries such as manufacturing, life sciences, BFSI, and energy. Birlasoft is known for its strong capabilities in SAP, Oracle, cloud, and analytics, helping clients drive innovation, reduce costs, and improve agility.