Technical Specialist-App Development

ROLE RESPONSIBILITIES

• Monitor the ticketing system and receive incidents and requests from end-users, analyzing these and either responding to the end-user with a solution or escalating it to the other IT teams.
• Identify and resolve application issues to ensure optimal performance and usability for the various system end-users and providing root cause analysis with recommendations for improvements.
• Provide support to workflows and provide expert knowledge on all workflow designs.
• Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.
• Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval.
• Build strong relationships within the business units and support functions to understand the business needs.
• Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues.
• Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes and are consistent across products where possible.
• Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements.
• Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff.

TECHNICAL QUALIFICATIONS

• 5+ years of business analysis experience in the Commercial Property & Casualty insurance industry.
• Experience with GuideWire Policy Center is preferred.
• Experience with integration to external systems.
• Strong experience with policy administration solutions.
• Experienced with iterative and agile methodologies; working knowledge of both SDLC & PMLC processes.
• Hands-on experience writing business requirements, functional requirements or user stories, business process diagrams, and data rules is required.
• Knowledge and experience in reviewing, reengineering or developing IT solutions for business process/improvements automation.
• Experience with visualization tools is beneficial.
• Candidate has experience with troubleshooting system issues.