Technical Specialist

Greetings from Wysetek!!

We are recruiting for our Technology Solution Division

Hands on experience on Technology/ Product Knowledge: Trend Micro Vision One

Location: Hyderabad/ Mumbai

Mode of Work: Onsite

Overall 10 Position open for L1, L2 & L3

Job description

We are hiring for multiple levels:

L1 - Technical Specialist (Experience require: 2 4 years)

L2 Technical Specialist ( Experience require: 5 8 years)

L3 Technical Specialist (Experience require: 8+ years)

Location: Hyderabad / Mumbai- Onsite

Technical Experience:

Degree qualified in a relevant field (B.E or B. Tech or Computer graduate is must) and

equivalent experience on TrendMicro XDR is essential.

Relevant Certification will be advantageous.

Job Description:

• Advance or complex installation and configuration.
• Follow up of service tickets opened on OEM.
• Knowledge transfer to Engineers
• Fault isolation, case diagnosis and troubleshooting, updating operational knowledge base.
• Any cyber threat / incidents reported from branches/offices should be attended and a suitable solution should be provided and implemented to resolve the issue.
• All the XDR solution infrastructure (hardware, software, network) are to be kept in up and running condition.
• Overall application availability, health and performance monitoring will be part of the responsibility. Onsite team shall be responsible for application and database administration, daily technical housekeeping activities, patching, update/upgrade, configuration management, integration with other IT/Security solutions, monitoring, integration and fine tuning.
• Conducting threat hunting activities and proactive remediation / removal of threats to ensure Banks IT infrastructure is protected at all times.
• Incident Analysis, Investigation including Root cause analysis of alerts / incidents and submission of recommendations / remediation steps
• Role & Responsibilities will changes as per Levels selected for

Core Competencies

• Self-starter with a high energy level
• Ability to work with all levels of individuals.
• Good with Escalation matric know how
• Excellent communicator, both written and verbal
• Ability to articulate complex technical ideas.
• Ability to forecast accurately.

Were excited to review your applications!

Please note that well be reaching out to shortlisted candidates only.