Technical Specialist

Job description:

SAP Basis

SAP ECC 6 , Solution manager support and maintenance.
SAP Basis administration ECC6 with Oracle backend .
Database administration on Oracle.
System health checks and performance tuning
SAP R/3 maintenance includes support package application, sap notes and kernel patches.
Configuration and maintenance of solution manager , CCMS , change management , early watch , maintenance optimizer and SMD.
System refresh
Configuration and maintenance of SAP printers and maintain spool system
Co-coordinating with SAP marketplace and application development support.
Background job configuration, monitoring, and maintenance
Configure, manage, and monitor Transport Management System
Routine end user support and troubleshot .
Familiar with SAP archiving
Exposure on Unix ( HP UX ) and database ( ORACLE )

Education & Experience :

Any graduate / Diploma / Post Graduate.
Minimum 5 years relevant experience.
Technical Level L3.

General :

SAP Basis tasks in HP UX or any unix platform will prefer
Oracle database administrator would be additional advantage.
Good communication skill.
Exposure in offshore SAP support project will prefer.
Experience or familiar on tools like ticketing and monitoring tools will prefer.
Willingness to work on flexible working hours including weekends
Routine user support and troubleshot .

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases