Technical Specialist
HCL
5 - 5 years
Noida
Posted: 17/07/2025
Job Description
Job description:
Should have strong experience in MS SCCM current branch and VMWare Workspace one.\\r\\n Should have deep knowledge in software distribution, Patch Management using SCCM on servers and Workstations.\\r\\n Should have knowledge on Application Deployment through MS SCCM current branch and VMWare Workspace one.\\r\\n Work with packaging, application team to gather requirements for Application packaging.\\r\\n Should have good scripting knowledge like batch script, VBscript & PowerShell.\\r\\n Exposure in security patch processes and Software Updates.\\r\\n Excellent understanding of Patch management, S/w Distribution and Application Deployment.\\r\\n Provide support to end users for SCCM client troubleshooting, software deployment and software update deployment issues.\\r\\n Validate hot fixes for Windows 10; compatibility checks of application with Windows 10 operating system.\\r\\n Deploy fixes to the workstations, via SCCM/WS1 and troubleshoot software distribution issues.\\r\\n Detailed debugging of SCCM client issues related incidents\\r\\n Knowledge of WMI Classes.
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
About Company
HCL Technologies, founded in 1976 by Shiv Nadar and headquartered in Noida, India, is a global leader in IT services and consulting. With a presence in over 50 countries and more than 225,000 employees, HCL provides a wide range of services, including IT and business solutions, engineering, R&D, cloud services, and digital transformation. The company caters to diverse industries like banking, healthcare, telecommunications, and manufacturing. Known for its Employee First philosophy, HCL emphasizes innovation, talent development, and customer-centric solutions, making it a key player in the global technology landscape with annual revenues exceeding $12 billion.
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