Technical Specialist
HCL
5 - 5 years
Noida
Posted: 17/12/2024
Job Description
Job description:
Azure Linux L3
1. 12 to15 years of experience in Cloud Linux Support Engineer role.
2. Strong understanding of Cloud infrastructure (Azure), Linux-based operating system (RHEL, Oracle, SUSE) commands and utilities.
3. Delivering support on Linux system services such as DNS, DHCP, NFS/AutoFS, NIS, Samba, NTP, RAID, LVM, Apache and other custom applications.
4. Setting up, configuration, upgrade, maintenance, performance monitoring and troubleshooting of servers running any Linux.
5. Good knowledge in OS Patching.
6. Experience in operating system level troubleshooting, resolving system boot issues, Kernel bugs and server log analysis.
7. Experience in Linux System hardening and Non-Compliance remediation
8. Deep knowledge about Linux boot process.
9. SUSE Pacemaker cluster configuration and management.
10. SUSE Linux Admin with SUSE Pacemaker Clusters and Azure IaaS skills.
11. Installation, Configuration, and administration of SLES
12 for SAP Applications 12. Cluster configuration, management, and troubleshooting
13. Clustering knowledge on Linux / SUSE GPFS or HA configuration Knowledge of SAP HANA appliances is added
14. Performance tuning and storage optimization
15. LVM administration and disk management for our internal client.
16. 24 7 support and hands on delivery experience in respective areas of expertise!
17. Solving problems on issues belongs to virtual servers.
18. Provide the root cause analysis on the major incidents/problems.
19. Good communication and interpersonal skills.
20. Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
About Company
HCL Technologies, founded in 1976 by Shiv Nadar and headquartered in Noida, India, is a global leader in IT services and consulting. With a presence in over 50 countries and more than 225,000 employees, HCL provides a wide range of services, including IT and business solutions, engineering, R&D, cloud services, and digital transformation. The company caters to diverse industries like banking, healthcare, telecommunications, and manufacturing. Known for its Employee First philosophy, HCL emphasizes innovation, talent development, and customer-centric solutions, making it a key player in the global technology landscape with annual revenues exceeding $12 billion.
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