Technical Specialist

Job description:

JD:
The candidate will be required to architect, design and implement solution using different service offered by MS Azure and combination of open source/enterprise management solutions (Backup/Monitoring/Automation etc). The candidate will work with clients to define the technical architecture for Public Cloud Platform (Public isolated or Hybrid).
The candidate should have knowledge about various management solutions, System Integration, Custom Scripting technologies to support Public Cloud Platform. Candidate should have hands on experience in designing, implementing and providing solutions in the areas of Enterprise Application's/Infrastructure performance/availability life cycle, Remote/ Infrastructure Management and consulting.

Skills/ Experience Required:
-Public Cloud Knowledge
-MS Azure expertise
-Knowledge about various management solutions, System Integration, Custom Scripting technologies to support Public Cloud Platform.
-Scripting knowledge (Powershell, Perl, shell, VB scripting, Batch etc.)
-Strong experience on Windows/Linux Server builds.
-Cloud networking knowledge.
Knowledge of VMware infra up to at least 5.5
Knowledge of Windows 2008 -2012 -2016
Knowledge of AD, DNS, Group Policies, Domains.
Knowledge of WSUS /Patching
Knowledge of UCS infra is must, along with SUN, DELL, HP
Knowledge of MS clustering
Knowledge of Load balancer /Security certificate and IIS.
Knowledge of ITIL in sense of ticketing /Problem ticket/Change process, Emergency change.

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases