Technical Specialist

Job description:

Overall experience of 8 years
5 years experience in SharePoint Online administration, SharePoint 2013.
Manage sites, Sub sites, Sites templates, Content type in SharePoint.
Knowledge to Run SharePoint online PowerShell scripts for some issues for which out of the box troubleshooting is quite complex or takes time to resolve.
Provide technical solution on queries related to SharePoint Online and OneDrive.
Troubleshoot on external sharing and MS Forms issues.
Troubleshoot on OneNote, Dropbox and DocuSign related issues
Creating and managing external and guest users via Azure AD.
Troubleshoot on search related issues in SharePoint & OneDrive.
Troubleshoot on Microsoft Stream issues.
Knowledge of Power Apps.
Manage SharePoint permission management.
Knowledge on Data migration tools Sharegate. Active site administration.
User permissions, Page creations, Modern SharePoint feature management
Knowledge on external user management
Connecting SharePoint calendar to Outlook calendar.
Assisting clients in creating Retention Policy and Retention Label.
Assisting clients in searching Audit logs.
Troubleshooting flows and managing accounts.
Knowledge on Active directory, User permission management, User licenses
PowerShell experience with regards to SharePoint. Basic understanding of SharePoint designer and SharePoint workflows.
Good knowledge of SharePoint Search and User profile services.
Knowledge of SharePoint page editing and SharePoint features.
Good knowledge of Distributed Cache, Office Web server and Workflow server.
Knowledge of Confluence (administration and installation).
Backup and restore (SharePoint and Confluence).
Experience with working in support environment.
Set up and provided day-to-day end-user support through email, desktop, and telephone in a highly collaborative team environment.
Troubleshooting Root Causes & providing help desk support on application
Maintaining Structural and Managed Navigation and help clients in Site restoration.
Providing support on Content type, Term Store, Term Set & Metadata columns.

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases