Technical Specialist

Job description:

You will become a member of the global team, you will be assigned to various tasks, both run-time and one-time supporting shared services for customers like Volvo, ICA, VCC etc. for technical Security activities related to your expertise. NATO clearance will be required and/or Protection Class 2 approval by the Swedish Security Police is required.
Competence which we are looking for in Security team:

Primary Skills:
General z/OS knowledge
TSO/ISPF
One or both of, ACF2 , RACF,TSS
Security protocols like
o TLS/SSL
o AT-TLS
ICSF and Encryption Technologies


Secondary Skills:
Service Now
zSecure
DB2 Security
REXX
General programming experience
General storage management


Personal Skills:
General Safety awareness (generell s kerhetsmedvetande)
Sense of order (ordningssinne)
Ability to work independently as a group distributed in several locations. (f rm ga att arbeta sj lvst ndigt som I grupp f rdelat i flera lokationer)
Verbal and written skills in English language.

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases