Technical Specialist

Job description:

Job Description for Intune L2 Offshore



Responsibilities:

Support user in Enrolment of device via Company Portal.

MDM: End to end knowledge on Intune/Endpoint Manager Admin Centre Console.

Knowledge of Systems Administration for Components installed in Customer environment like:

Application Proxy Connector

Knowledge of Enterprise Mobility Security features covered under Modern workplace offering:

Mobile device management Intune

Data security

Windows 10, Desktop virtualization

Windows Autopilot Setup & Provisioning

Knowledge of Microsoft 365 Identity & Access Management

Conditional Access

Data Loss Prevention

Data Encryption

Experience in customer support, product support, IT Admin Support, consulting, or solutions architect or systems development.

Providing pre-sales technical / architectural support and driving successful user adoption

Technical experience with Microsoft 365 security (Windows Defender/Advanced Threat Protection, Security and Compliance Centre, EMS suite

Maintain and update the Security Hardening parameters for installed On-Prem or Customer cloud tenant.

Enforce MAM policies and procedures in the Intune environment.

Mobile Application Management or MAM

Allow/block/quarantine access to blacklisted applications.

Application packaging via Intune App Wapper

Application Deployment via Intune on Win10 Devices

Should have knowledge on VPP application management.

Provide support for publishing applications into the Company Portal catalog and help deployment of those applications.

Should have expertise on Application Deploy, Upgrades and Application removal on all major platforms.

Monitor for application compliance and configure auto enforcement policy to fix.

Provide a platform for Mobile device environment including coordination with third parties and other teams within client ecosystem as needed.

Distribute Software and apps over -the air on all platforms & OS.

Enable employee self-activation of corporate and BYODs.

Provide services for real time cost management (License Harvesting) and policy enforcement

Optimize mobile carrier plan according to use requirements, user profile studies and standards and policies.

Provide device alerts and warnings for overages and roaming (If telecom polices are enforced).

Provide authorized employees secure access to approved third party and private applications

MIM Provide ability to enforce security and policy through role-based models.

Provide self-service to enrol devices with authentication for secure provisioning

Contribute to MDM capabilities development and improvement for a Persona Orientation Model

Respond to requests from internal and authorized external business units in a timely manner.

Prioritize and execute tasks in a time-sensitive environment.

Ability and desire to conduct research and resolve tickets from the end user community for mobile device issues and new products.

Work with a team of engineers to plan, design, develop, build and deploy new MDM solutions of different dept. within the customer network.



Requirements:

Intune Professional Certification preferred + Minimum Five years of relevant work experience with mobile devices.

Microsoft Office 365 MCSA certification preferred

Knowledgeable in managing iOS and Android devices

Excellent teamwork, Time - Management and organizational skills.

Intermediate Microsoft SQL and PowerShell skills required.

Good knowledge on certificate-based profile deployment

Integration knowledge of on-premises services with Intune portal If required.

Perform other duties as deemed necessary and assigned by the customer and management.

Strong interpersonal skills and problem-solving abilities.

Understanding of ITIL framework