Technical Specialist

Job description:

Citrix Administration:
Experience in configuring, managing, and troubleshooting Citrix environments (e.g., XenApp, XenDesktop).
Proficiency with Citrix StoreFront, Citrix Workspace, and Citrix Receiver.
Ability to handle Citrix-related application deployment and user profile issues.
Active Directory Management:
Expertise in managing Active Directory (AD) users, groups, organizational units (OUs), and group policy objects (GPOs).
Strong knowledge of AD replication, DNS, and trust relationships.
Experience with account management, permissions, and AD security best practices.
SCCM (System Center Configuration Manager):
Proficiency in SCCM for software distribution, patch management, and endpoint monitoring.
Experience with imaging and deployment of OS and applications via SCCM.
Ability to troubleshoot SCCM client and server issues, including reporting and asset management.
Intune (Microsoft Endpoint Manager):
Experience managing mobile devices, desktops, and application deployment using Microsoft Intune.
Knowledge of configuring and enforcing security policies, compliance settings, and device enrollment.
Ability to troubleshoot and support endpoint issues through Intune.
General Desktop Management:
Strong knowledge of Windows desktop support, including installation, configuration, and troubleshooting (Windows 10, 11).
Experience in remote desktop solutions, hardware management, and end-user support.
Familiarity with PowerShell scripting for automating desktop management tasks.
Other Skills:
Excellent problem-solving skills and the ability to resolve complex technical issues quickly.
Strong communication skills for interfacing with users and other IT teams.
Experience with ITIL processes, ticketing systems, and documentation.

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases