Technical Specialist
HCL
5 - 5 years
Bengaluru
Posted: 12/17/2024
Job Description
Job description:
Job Description: Login EnterpriseLogin Enterprise Administrator and Test Coordinator:1) Person should be well versed in Login Enterprise administration, should have 5 to 7 years of experience in administration/configuration etc2) Person should have knowledge of C Script3) Person should be well versed in test cycle and should have through understanding around complete Release and Test cycle.4) Person should be able to code level changes at the backend for the LoginVSI5) Person should have scripting knowledge.6) Person should be well versed in Agile and DevOps Metholodogy
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
About Company
HCL Technologies, founded in 1976 by Shiv Nadar and headquartered in Noida, India, is a global leader in IT services and consulting. With a presence in over 50 countries and more than 225,000 employees, HCL provides a wide range of services, including IT and business solutions, engineering, R&D, cloud services, and digital transformation. The company caters to diverse industries like banking, healthcare, telecommunications, and manufacturing. Known for its Employee First philosophy, HCL emphasizes innovation, talent development, and customer-centric solutions, making it a key player in the global technology landscape with annual revenues exceeding $12 billion.
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