Technical Specialist
HCL
5 - 5 years
Bengaluru
Posted: 05/02/2025
Job Description
Job description:
JOB SUMMARY:
You will be a member of the global Rollout & Operate team. You will be assigned various tasks, both run-time and one time supporting shared services for customers like Volvo, VCC etc. for technical activities related to your expertise.
PRINCIPAL RESPONSIBILTIES:
Planning software system upgrades and changes in configuration
Training system operators and application programmers
Automating operations
Running installation jobs and scripts
Performing installation-specific customization tasks
Integration-testing the new products with existing applications and user procedures
Performing maintenance on a z/OS system
Coordinating activities on a z/OS system
Run-time operations
D/R tests
Investigating performance problems
Perform maintenance on an lpar
Coordinate activities on an lpar
Perform live cycle management rollouts
Run-time operations
Performance problems
Full management of sandboxes
ITSM, ITIL process -incident, change, request handling
The job includes on-call duty, approx. every 3rd-4th week.
JOB REQUIREMENTS:
General qualifications:
Fluency in oral and written English.
Proactive, responsible and methodical
Proficiency in Mainframe systems programming and debugging
Automation mindset
Business orientation and ability to establish good relationships
Good communication, team spirit
Ability to work in a structured way with objectives given by a remote team leader
Ability to analyze and troubleshoot complex problems.
Knowledge of Mainframe systems software installation and configuration
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
About Company
HCL Technologies, founded in 1976 by Shiv Nadar and headquartered in Noida, India, is a global leader in IT services and consulting. With a presence in over 50 countries and more than 225,000 employees, HCL provides a wide range of services, including IT and business solutions, engineering, R&D, cloud services, and digital transformation. The company caters to diverse industries like banking, healthcare, telecommunications, and manufacturing. Known for its Employee First philosophy, HCL emphasizes innovation, talent development, and customer-centric solutions, making it a key player in the global technology landscape with annual revenues exceeding $12 billion.
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