Technical Specialist-Cloud & Infra Engg

Area(s) of responsibility

Job Title: Fiserv Frontline Service Delivery Analyst

Location: Hyderabad/Noida/Pune

Job Type: Full-time

Experience: 4-6 Years

Garde: 4C

Job Summary:

We are looking for a highly skilled Service Delivery Analyst with 5 years of relevant experience in IT service management and monitoring tools.

Key Responsibilities:

• Utilize ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management to track incidents and service requests.
• Oversee end-to-end service delivery, ensuring adherence to SLAs and KPIs.
• Conduct root cause analysis for recurring issues and recommend solutions.
• Work on incident, problem, and change management processes.

Essential job tasks

Required Skills & Qualifications:

• 5+ years of experience in IT service delivery or technical support roles.
• Strong knowledge of ITIL frameworks and service management principles.
• Experience with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management.
• Familiarity with incident, problem, and change management processes.
• Excellent problem-solving and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Certifications such as ITIL is a plus.

Skills with M/O flag are part of Specialization